Last Updated: December 2025
 

1. Overview

Berkshire Nexus (“we,” “our,” “us”) provides IT support and managed services throughout Massachusetts. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website or interact with us online. We keep things simple: we only collect what’s needed to provide services, improve the website, and communicate with you.

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2. Information We Collect​

Information You Provide

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• Name

• Email address

• Phone number

• Business name

• Service inquiries or messages

• Consent for calls/texts (when selected on forms)

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Information Collected Automatically

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When browsing the site, our systems may gather:

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• IP address

• Browser type

• Pages viewed

• General usage data (via analytics tools)

This helps us improve performance and security.

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3. How We Use Your Information​

We use the information we collect to:

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• Respond to service requests

• Provide IT support and onboarding

• Schedule consultations

• Send updates only when permitted

• Improve the website and user experience

• Maintain security and prevent fraud

We do not sell your information. Ever.

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4. Text & Call Consent

If you check the consent box on any form, you agree that Berkshire Nexus may contact you via:

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• Phone

• SMS/Text

• Email

Consent is optional and can be withdrawn at any time by contacting us.

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5. Sharing of Information

We only share information with:

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• Service providers that help operate our business (ticketing systems, email providers, analytics tools)

• Vendors needed to deliver IT services or support

• Legal authorities only if required by law

All partners are required to protect your data.

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6. Cookies & Tracking

We may use standard cookies and analytics tools to understand site usage.
You can disable cookies in your browser settings at any time.

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7. Data Security

We use modern security tools and industry best practices to protect your information, including:

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• Encryption where applicable

• Secure storage

• Strict access controls

• Regular security monitoring

No system is perfect, but we take your protection seriously.

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8. Your Rights

You may request at any time:

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• Access to your information

• Corrections or updates

• Deletion of your information

• To stop receiving messages from us

Contact us at support@berkshirenexus.com with your request.

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9. External Links

Our website may link to third-party sites. We are not responsible for their content or privacy practices.

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10. Children’s Privacy

Our services are not intended for individuals under 13. We do not knowingly collect information from children.

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11. Changes to This Policy

We may update this policy periodically. The date at the top will always show the latest version.

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12. Contact Information

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If you have any questions or concerns:

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Berkshire Nexus
23 Baker St
Lanesborough, MA 01237
Phone: 413-580-9260
Email: support@berkshirenexus.com