Our Managed IT Services
Berkshire Nexus provides a full range of technology services for homes and businesses across Berkshire County. From managed IT support and cybersecurity to computer repair and remote assistance, we offer reliable solutions designed to keep your systems running smoothly. Explore our services below to see how we can help.
Managed Business Services
Reliable, modern IT support built for businesses in Pittsfield and throughout the Berkshires. We help you stay secure, productive, and prepared with managed services, cybersecurity, consulting, and on-demand support. Whether you need full IT management or help with a specific project, we provide clear solutions that keep your business moving forward without the stress or complexity.
Wisp
Basic Coverage & Access to Support
Perfect for businesses that want proactive protection and the ability to request support when needed—without the cost of a managed IT plan.
Per Device / Per Month
(Pricing varies by environment—contact us for an exact quote.)
What’s Included
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Automated monitoring & alerts
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Automated OS & application patching
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Managed EDR (endpoint protection)
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Access to Berkshire Nexus support at discounted block rates
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Optional workstation/server backup add-ons
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Asset tracking for all enrolled devices
How Support Works
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No remote support included in the plan
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All support is billable (remote or onsite)
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Initial block of hours purchased at a discounted rate
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Additional hours available at standard hourly rate
Microsoft 365 Work
All Microsoft 365 work—including password resets, account changes, licensing, MFA, and mailbox tasks—is billed hourly or covered under purchased hours.
What’s Billable
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Remote support (break/fix or requests)
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Onsite support
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New device setups
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Software/app installations
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Printer/scanner setup
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Permissions changes
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Data migrations, rebuilds, and larger fixes
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All Microsoft 365 tasks
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Projects, upgrades, and deployments
Who Wisp Is For
Businesses that want proactive protection—monitoring, patching, and endpoint security—while maintaining full control of when and how support is used.
Guardian
Essential IT Support
Perfect for small businesses that need reliable IT and security without the complexity of a fully managed plan.
Per User / Per Month
(Pricing varies by environment—contact us for an exact quote.)
What’s Included
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Unlimited remote break/fix support
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Standard response time: 4–8 hours
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One primary workstation/laptop per user
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Automated monitoring, patching & health alerts
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Managed EDR (endpoint protection)
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MFA setup & assistance
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Email security filtering
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Basic Microsoft 365 administration
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Light quarterly recommendations (non-formal vCIO)
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Basic user onboarding (account, license, password, MFA included)
Backup Options
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Server backups required (quoted separately based on storage)
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Optional workstation backups available
What’s Billable
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New device setups
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Software installations
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Printers/scanners
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Permissions changes or advanced configuration
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Data migrations or workstation rebuilds
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Projects, upgrades & new deployments
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Any onsite request not related to hardware/server repair
Who Origin Is For
Businesses that want no-nonsense IT support, dependable security, and predictable costs — without paying for advanced features they don’t need yet.
Titan
Titan – Fully Managed IT & Advanced Security
For businesses that need complete protection, fast response, and a fully managed IT environment built for reliability, compliance, and growth.
Per User / Per Month
(Pricing varies by environment—contact us for an exact quote.)
What’s Included
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Priority remote support
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Fast response time: 1–2 hours
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One primary workstation/laptop per user
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Automated monitoring, patching & health alerts
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Huntress Managed EDR for 24/7 threat detection
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DNSFilter with advanced web protection
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Proofpoint Essentials premium email security
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Full Microsoft 365 administration
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Compliance baseline enforcement (AD / M365)
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Quarterly vCIO reviews & planning
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Documentation and asset lifecycle tracking
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Server hybrid backups included (local + cloud)
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Workstation backups included
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Microsoft 365 SaaS backup included
Backup Options
Titan includes:
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Server image backups (local + cloud)
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Workstation file-level backups
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M365 mailbox, OneDrive, SharePoint & Teams backups
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Quarterly restore testing
Additional storage and extended retention available if needed.
What’s Billable
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New device setups
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Software installations
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Printers/scanners
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Data migrations or workstation rebuilds
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Projects, upgrades & new deployments
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Any onsite request not related to hardware/server repair
Who Titan Is For
Businesses that need true end-to-end management, stronger security controls, better compliance posture, and guaranteed continuity. Ideal for organizations that want everything handled for them—with premium protection, rapid support, and complete peace of mind.
Home Tech Care Plan
Reliable coverage and easy access to help when you need it—without the cost of a full managed service plan. Perfect for households that want their devices protected, updated, and monitored, while keeping support simple and affordable.
Per Device / Per Month
(Pricing varies based on device type—contact us for an exact quote.)
What’s Included
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Automated device monitoring & health alerts
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System and application patching
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Managed antivirus/EDR protection
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Access to Berkshire Nexus support at discounted rates
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Optional computer backup add-ons
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Device tracking for all enrolled equipment
How Support Works
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No remote support included in the plan
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All support is billable (remote or onsite)
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Discounted hour blocks available for quick fixes
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Additional hours billed at standard residential rates
Account & Device Help
All account changes, password resets, setup help, email issues, WiFi troubleshooting, and other household tech tasks are billed hourly or covered under purchased hours.
What’s Billable
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Remote support (troubleshooting, fixes, setups)
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Onsite visits
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New computer setup or transfers
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Software installations
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Printer/WiFi/smart home configuration
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Data migration or recovery
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Performance fixes, rebuilds, or tune-ups
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Any project or larger upgrade
Who This Plan Is For
Households that want proactive protection—monitoring, patching, and security—while keeping full control of when and how support is used. Ideal for anyone who wants their technology maintained and secure without committing to a full-service contract.
Simple, friendly tech help for your home and home office. From computer repair and WiFi optimization to device setup and ongoing support, we make everyday technology feel easy again. Whether it’s a quick fix or regular care, we bring reliable, local IT help right to your home—so you can focus on what you want to do, not what your devices are doing.