Our Managed IT Services
Berkshire Nexus provides a full range of technology services for homes and businesses across Berkshire County. From managed IT support and cybersecurity to computer repair and remote assistance, we offer reliable solutions designed to keep your systems running smoothly.
Explore our services below to see how we can help.
Managed Business Services
Reliable, modern IT support built for businesses in Pittsfield and throughout the Berkshires. We help you stay secure, productive, and prepared with managed services, cybersecurity, consulting, and on-demand support. Whether you need full IT management or help with a specific project, we provide clear solutions that keep your business moving forward without the stress or complexity.
Foundation
Affordable Proactive IT Protection
Secure your Berkshire County business with essential monitoring and cybersecurity for small businesses—ideal for cost-conscious teams wanting protection without full management overhead.
Per Device / Per Month (Tailored pricing—get your quote for IT support in Pittsfield today.)
Core Benefits Included
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Early-issue detection via automated monitoring & alerts
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Vulnerability-free systems with OS/application patching
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Strong defense through managed EDR endpoint protection
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Discounted access to expert support blocks
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Easy asset tracking for compliance
Backup & Billing
Backups billed separately: Optional add-ons for workstations/servers/M365. Support is on-demand and billable (remote/onsite), starting with discounted hour blocks. Microsoft 365 tasks (resets, MFA, etc.) are hourly. Extras like setups, installs, migrations, and projects are billable—keeping you in control.
Perfect For Small Massachusetts businesses seeking proactive IT monitoring to minimize risks affordably, scaling support and backups as needed for growth.
Guardian
Essential IT Support & Security
Get reliable IT support in Pittsfield for small businesses—unlimited remote help, basic cybersecurity, and fixed costs to maintain smooth operations without extras.
Per User / Per Month (Custom pricing—contact us for managed IT services in Berkshire County.)
Core Benefits Included
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Quick fixes with unlimited remote break/fix support (4–8 hour response)
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Per-user coverage for primary workstations/laptops
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Proactive health via automated monitoring, patching & alerts
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Essential protection: Managed EDR, MFA setup, email filtering
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Basic Microsoft 365 admin and quarterly light recommendations
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Simple onboarding for users (accounts, licenses, MFA)
Backup & Billing
Backups billed separately: Servers/M365 quoted based on needs; optional for workstations. Billable: Setups, installs, printers, permissions, migrations, projects, non-repair onsite.
Perfect For Growing Massachusetts businesses needing dependable cybersecurity for small businesses and IT support to ensure continuity, with cost predictability as you expand.
Titan
Fully Managed IT & Advanced Security
Unlock premium managed IT services in Berkshire County—complete protection, fast support, and strategic oversight for compliance, growth, and total reliability.
Per User / Per Month (Environment-based pricing—request a quote for advanced cybersecurity in Pittsfield.)
Core Benefits Included
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Rapid priority support (1–2 hour response) for one workstation/laptop per user
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Preemptive care with monitoring, patching & alerts
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Elite security suite: Huntress EDR (24/7), DNSFilter, Proofpoint email
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Full Microsoft 365 admin, compliance enforcement, quarterly vCIO planning
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Comprehensive tracking: Documentation, assets
Backup & Billing
Backups billed separately: Servers/M365 quoted based on storage/retention; includes workstation file-level with testing (upgrades available). Billable: Setups, installs, printers, migrations, projects, non-repair onsite.
Perfect For Ambitious Berkshire County organizations wanting end-to-end managed IT, robust cybersecurity for small businesses, and hands-off peace of mind to drive innovation and scalability.
Home Tech Care Plan
Reliable coverage and easy access to help when you need it—without the cost of a full managed service plan. Perfect for households that want their devices protected, updated, and monitored, while keeping support simple and affordable.
Per Device / Per Month
(Pricing varies based on device type—contact us for an exact quote.)
What’s Included
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Automated device monitoring & health alerts
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System and application patching
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Managed antivirus/EDR protection
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Access to Berkshire Nexus support at discounted rates
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Optional computer backup add-ons
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Device tracking for all enrolled equipment
How Support Works
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No remote support included in the plan
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All support is billable (remote or onsite)
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Discounted hour blocks available for quick fixes
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Additional hours billed at standard residential rates
Account & Device Help
All account changes, password resets, setup help, email issues, WiFi troubleshooting, and other household tech tasks are billed hourly or covered under purchased hours.
What’s Billable
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Remote support (troubleshooting, fixes, setups)
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Onsite visits
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New computer setup or transfers
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Software installations
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Printer/WiFi/smart home configuration
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Data migration or recovery
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Performance fixes, rebuilds, or tune-ups
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Any project or larger upgrade
Who This Plan Is For
Households that want proactive protection—monitoring, patching, and security—while keeping full control of when and how support is used. Ideal for anyone who wants their technology maintained and secure without committing to a full-service contract.
Simple, friendly tech help for your home and home office. From computer repair and WiFi optimization to device setup and ongoing support, we make everyday technology feel easy again. Whether it’s a quick fix or regular care, we bring reliable, local IT help right to your home—so you can focus on what you want to do, not what your devices are doing.