Our Managed IT Services
Berkshire Nexus provides a full range of technology services for homes and businesses across Berkshire County. From managed IT support and cybersecurity to computer repair and remote assistance, we offer reliable solutions designed to keep your systems running smoothly. Explore our services below to see how we can help.
Managed Business Services
Reliable, modern IT support built for businesses in Pittsfield and throughout the Berkshires. We help you stay secure, productive, and prepared with managed services, cybersecurity, consulting, and on-demand support. Whether you need full IT management or help with a specific project, we provide clear solutions that keep your business moving forward without the stress or complexity.
Managed Home Services
Simple, friendly tech help for your home and home office. From computer repair and WiFi optimization to device setup and ongoing support, we make everyday technology feel easy again. Whether it’s a quick fix or regular care, we bring reliable, local IT help right to your home—so you can focus on what you want to do, not what your devices are doing.
Home Tech Care Plan
​​Reliable coverage and easy access to help when you need it—without the cost of a full managed service plan. Perfect for households that want their devices protected, updated, and monitored, while keeping support simple and affordable.
​* Per Device / Per Month (Pricing varies based on device type—contact us for an exact quote.)
What’s Included
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Automated device monitoring & health alerts
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System and application patching
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Managed antivirus/EDR protection
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Access to Berkshire Nexus support at discounted rates
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Optional computer backup add-ons
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Device tracking for all enrolled equipment
How Support Works
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No remote support included in the plan
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All support is billable (remote or onsite)
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Discounted hour blocks available for quick fixes
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Additional hours billed at standard residential rates
Account & Device Help
All account changes, password resets, setup help, email issues, WiFi troubleshooting, and other household tech tasks are billed hourly or covered under purchased hours.
What’s Billable
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Remote support (troubleshooting, fixes, setups)
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Onsite visits
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New computer setup or transfers
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Software installations
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Printer/WiFi/smart home configuration
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Data migration or recovery
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Performance fixes, rebuilds, or tune-ups
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Any project or larger upgrade
Who This Plan Is For
Households that want proactive protection—monitoring,
patching, and security—while keeping full control of when
and how support is used. Ideal for anyone who wants their
technology maintained and secure without committing to
a full-service contract.