Privacy
Privacy Policy
How Berkshire Nexus handles information submitted through this website, the contact form, and the in-shop service check-in.
Last updated July 18, 2026
Berkshire Nexus uses the information you provide to respond to service requests, manage customer records, and keep our local IT support work organized.
Information We Collect
- Contact details such as your name, company or household name, email address, phone number, and service address.
- Service request details, including the issue you describe, device count, urgency, preferred contact method, and remote support preference.
- Technical information from normal website and security logs, such as browser, device, and basic request information.
How We Use It
- To answer questions, schedule service, create support tickets, and follow up on repair or IT support requests.
- To avoid duplicate customer records when the same email address, phone number, or business domain already exists in our service tools.
- To maintain business records, improve our service process, protect the website, and troubleshoot form or delivery problems.
Service Tools
- Website and intake form submissions may be sent to ticketing, client management, email, phone, hosting, and security tools used by Berkshire Nexus.
- We use vendors only to operate the business and provide service. We do not sell customer information.
Security And Retention
- We use reasonable safeguards for submitted information, but no website or email system can be guaranteed completely secure.
- Please do not send passwords, payment card details, or highly sensitive information through the website form unless we specifically provide a secure method.
- We keep service and business records as long as needed for support, accounting, legal, security, and administrative purposes.
