Services

Managed IT Services in Berkshire County

Reliable support for homes and businesses, from proactive managed services and cybersecurity to computer repair and secure remote assistance.

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Business

Managed Business Services

Modern IT support for Pittsfield and the Berkshires, designed to keep teams secure, productive, and prepared.

Foundation

Affordable Proactive IT Protection

Per Device / Per Month - tailored quote

Essential monitoring and cybersecurity for small teams that want proactive protection without full IT management overhead.

Automated monitoring and early issue alerts
Operating system and application patching
Managed EDR endpoint protection
Discounted access to support blocks
Asset tracking for compliance and visibility

Backups, Microsoft 365 tasks, remote or onsite support, setups, installs, migrations, and project work are quoted or billed separately.

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Guardian

Essential IT Support & Security

Per User / Per Month - custom quote

Reliable remote support and baseline cybersecurity for growing businesses that want predictable coverage and practical response times.

Unlimited remote break/fix support with a 4-8 hour response target
Per-user coverage for each primary workstation or laptop
Monitoring, patching, and health alerts
Managed EDR, MFA setup, and email filtering
Basic Microsoft 365 admin and light quarterly recommendations
Simple user onboarding for accounts, licensing, and MFA

Server, Microsoft 365, and workstation backups are quoted based on need. Setups, installs, printers, permissions, migrations, projects, and non-repair onsite work are billable.

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Titan

Fully Managed IT & Advanced Security

Per User / Per Month - environment-based quote

Complete managed IT, advanced security, priority response, and strategic oversight for organizations that want a hands-off technology partner.

Priority support with a 1-2 hour response target
Monitoring, patching, and proactive issue alerts
Advanced security with Huntress EDR, DNSFilter, and Proofpoint email protection
Full Microsoft 365 administration, compliance enforcement, and quarterly vCIO planning
Documentation and asset oversight

Server and Microsoft 365 backups are quoted by storage and retention needs, with workstation file-level backup and testing available. Project and non-repair onsite work remain billable.

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Repair & IT Support

Computer repair, remote help, and local IT support.

One-time repair, home tech help, small business support, and project work are available without enrolling in a home care plan.

Computer & Laptop Repair

Desktop and laptop repair for Windows and macOS, including hardware issues, operating system problems, slow performance, and data transfer needs.

Virus Removal & PC Cleanup

Malware removal, unwanted program cleanup, performance recovery, and practical steps to help keep the system safer afterward.

Home Network & Wi-Fi Setup

Router setup, mesh WiFi, home-office connectivity, smart device support, and help improving weak or unreliable coverage.

Remote Help Desk Support

Remote troubleshooting for software problems, email issues, system errors, printer setup, account questions, and everyday tech support.

Small Business IT Support

Remote and onsite support, system monitoring, backup planning, IT consulting, and dependable help without hiring internal IT staff.

Cloud & Microsoft 365 Services

Microsoft 365 administration, cloud setup, migrations, email help, access management, MFA, and collaboration support.

Managed IT Services

Ongoing monitoring, maintenance, security, and support for businesses that want predictable technology management.

Cybersecurity Audits & Protection

Security reviews, endpoint protection, MFA, safer configurations, and recommendations to reduce risk across users, devices, and systems.

Repair Expectations

What to expect when you bring in a device.

We keep the repair process straightforward: understand the issue, choose the right support path, explain options, and help you avoid the same problem coming back.

Tell us what is happening

Bring the device in or send a message with the symptoms, how urgent it is, and any data or account concerns we should know about.

We check the best path

We look for the likely cause and decide whether in-shop repair, remote support, onsite help, or a managed IT conversation makes the most sense.

You get clear options

Before larger work, parts, or deeper cleanup, we explain the next step so you can choose the repair path that fits the device and budget.

We finish with practical guidance

When the work is done, we explain what changed and call out simple ways to keep the device, account, or network safer going forward.

Need help choosing?

Tell us what is happening with the device, network, account, or business system and we will point you toward the right repair, remote support, or managed IT option.

Contact Berkshire Nexus