Berkshire Nexus LLC SMS Program
Terms of Service
These SMS Terms of Service explain how Berkshire Nexus LLC uses text messages for service requests, appointment follow-up, and local IT support communication.
Last updated October 14, 2026
Texting is used for practical service communication. For full website and service request data handling, review our Privacy Policy.
Berkshire Nexus LLC SMS Program
- After you opt in, Berkshire Nexus LLC sends customer-care text messages about appointment confirmations, scheduling reminders, rescheduling notices, estimates, ticket updates, repair status, account follow-up, and responses to customer questions.
- Messages may be sent manually by our team or through business service tools we use to manage customer communication.
- Message frequency may vary. The number of messages depends on your request, appointment, repair, or support activity.
Consent
- By providing your mobile number and agreeing to receive text messages, you consent to receive service-related texts from Berkshire Nexus LLC. Providing your phone number alone does not enroll you in the SMS program.
- Consent to receive text messages is not a condition of purchase.
- Message and data rates may apply. Check with your mobile carrier for details about your plan.
Opt Out, Help, And Resubscribe
- Reply STOP to opt out. You can stop receiving text messages from Berkshire Nexus at any time. We may send one confirmation message after your opt-out request.
- Reply HELP for assistance. For customer support, call 413-344-2025 or email help@berkshirenexus.com.
- Reply START to resubscribe. By resubscribing, you agree to receive service-related text messages from Berkshire Nexus LLC again.
- Opting out of text messages does not stop non-text communication needed to complete an active service request, such as email or phone follow-up.
Privacy And Sensitive Information
- We use text message information to communicate with you about Berkshire Nexus service and support.
- Mobile information, SMS opt-in data, and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes. We do not sell mobile information, SMS opt-in data, or consent.
- Do not send passwords, MFA codes, payment card details, recovery codes, protected health information, or other sensitive information by text.
